Privacy Policy

Our website respects your privacy and seeks to protect your personal data.

This policy explains how we collect and use personal data in certain circumstances, the procedures used to keep information confidential, and your choices regarding collection, use and disclosure. By visiting the website directly or through another website, you accept the practices described here.

Protecting your data is important to us. Your name and other information are used according to this policy. We collect information when necessary or directly related to our dealings with you.

We retain data as required by law or use it for the purposes for which it was collected.

You may browse without providing personal data. Your identity remains anonymous during your visit unless you access a registered online account using a username and password.

1. Data we collect

We may collect information when you wish to order a product from our website.

We collect, store and process data needed to complete your purchase, address possible later requests and provide available services. Personal information may include your name, gender, date of birth, email, postal and delivery addresses, telephone number, payment details and payment card details.

We use information you provide to process requests and supply requested services and information. We also use it to manage your account, verify online financial transactions, audit data downloads, identify visitors and develop website designs or content for users. We conduct demographic research and send useful or requested information, including product and service information, where you have not objected. If you wish, we may email details of other products and services. You may opt out of promotional or marketing communications at any time.

We may give your name and address to a third party, such as a delivery agent or supplier, to fulfil your order.

We may store current order details but cannot retrieve them directly for security reasons. By signing into your account, you can view purchase information and manage address details. Keep access to your personal data confidential and do not make it available to unauthorised third parties. We are not responsible for password misuse unless caused by our own error.

Other uses of personal information

With your agreement, we may use personal information for opinion surveys and market research for statistical purposes, while keeping it confidential. You may withdraw at any time. Survey responses are not sent to third parties. Your email is disclosed only if you wish to participate in a competition, and survey responses are kept separate from your private email.

We may send information about us, our websites, products, sales, offers, newsletters, affiliated companies or partners. To stop all or some of this information, use the unsubscribe link in an email. We will stop sending it within seven working days of notification, excluding Saturdays, Sundays and national or religious holidays. We may contact you to clarify an unclear request.

We may use anonymised data for other purposes, including analysing where users are located, website visits or email links followed by subscribers. Such data may be shared with third parties, such as publishers, but does not identify you personally.

Competitions

For competitions, we use data to notify winners and announce offers. Each competition has its own participation conditions.

Third parties and website links

We may transfer information to group companies, agents or subcontractors to assist with related transactions under this policy, including delivery, payment collection, statistical or market research and customer service. We may exchange information with third parties to prevent fraud and reduce credit risk. If all or part of the business is sold, databases containing personal information may be transferred. Except as described here, we will not sell or disclose personal data without prior approval unless necessary for the purposes of this policy or required by law. The website may contain third-party advertisements, links or embedded content. We are not responsible for third-party privacy policies or their content, or for third parties to whom data is transferred under this policy.

2. Cookies

Accepting cookies is not required to visit the website, but shopping-cart features require cookies to be enabled. Cookies are small text files stored by your browser that allow our server to recognise your computer as a unique visitor on certain pages. Cookies may identify an IP address and save time during visits. They improve navigation, for example by remembering your identity when updating a cart without re-entering an email address, rather than obtaining other information for targeted marketing. You can reject cookies in browser settings, but this limits website use. Our cookie use is intended to contain no personal or private information and no viruses.

This website uses Google Analytics, Google’s website analysis service. It uses cookies to analyse website use. Cookie-generated information about your use, including your IP address, is transferred to and stored on servers in the United States. Google uses it to evaluate use, prepare activity reports for website operators and provide related website and internet services. Google may transfer information where required by law or where a third party processes it on Google’s behalf. Google will not associate your IP address with its other data. You may reject cookies in browser settings, but may lose some website features. By using the website, you accept Google’s use of data as described above.

3. Security

We use appropriate security techniques and procedures to prevent unauthorised or unlawful access, loss or destruction of information. Personal information collected online is stored in a database on a secure online server. Our servers use firewalls. Payment card information collected electronically is protected by encryption, such as Secure Sockets Layer (SSL). These measures make unauthorised decryption difficult, but we cannot guarantee complete protection. We strongly advise against sending full credit or debit card details through unencrypted electronic communications. We apply physical, electronic and procedural safeguards to collection, storage and disclosure. We may require identity verification before disclosing personal information. You are responsible for protecting your password and computer against unauthorised use.

4. Customer rights

You may request access to personal data we hold about you or that was previously supplied to us. You may ask us to correct errors free of charge. You may also ask us at any time to stop using your personal data for direct marketing.